Last Updated: Nov-05, 2024
Thank you for shopping at smartdigistore.net. We want you to be satisfied with your purchase. However, due to the nature of digital products, we have specific guidelines regarding refunds and returns.
1. Digital Products Eligibility for Refunds
Since our products (eBooks, courses, music, images, graphics, videos, software, templates, etc.) are digital and instantly downloadable upon purchase, all sales are final, and we do not offer refunds or returns in most cases.
2. Exceptions to Our Refund Policy
We may offer a refund under the following specific circumstances:
- Technical Issues: If you encounter an issue that prevents you from accessing or downloading the product, please contact us within 7 days of purchase with a detailed description of the problem, including screenshots if possible. We will work with you to resolve the issue or provide a refund if the issue cannot be resolved.
- Product Misrepresentation: If a product does not match the description or preview on our website, and the discrepancy significantly impacts the product’s usability, you may be eligible for a refund. Please contact us within 7 days of purchase for review.
- Accidental Duplicate Purchases: If you accidentally purchase the same product twice, please contact us within 3 days of purchase, and we will process a refund for the duplicate.
3. Non-Refundable Situations
We do not issue refunds for the following:
- Change of Mind: Refunds will not be issued if you no longer want the product after downloading.
- Incorrect Product Choice: Please carefully review product descriptions and compatibility information before purchasing.
- Failure to Download: Ensure that you have stable internet access and adequate storage space before downloading products.
4. Requesting a Refund
To request a refund, contact our support team at smartworld1973@hotmail.com with your order number, purchase date, and a detailed explanation of the issue. Refund requests are typically reviewed within 5-7 business days, and we will notify you of the outcome.
5. Updates to This Policy
We reserve the right to update this policy as necessary to reflect changes to our business or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated date.